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SMARTFOX Energy Manager for Heat Pumps, Electric Vehicles, and Hot Water

Complaints and Returns

Our complaint handling process is designed to effectively resolve customer concerns. Customer feedback is invaluable to us in continuously optimizing our processes and improving our product quality. Therefore, RMA processing is a key component of long-term customer retention and is being continuously expanded. To ensure your issue is addressed as quickly as possible, please contact our support team by phoneor email. You also have the option to fill out our contact form. As soon as we receive your inquiry, we will process it as soon as possible.

Claims Processing

Step 1:

As an installer or end customer, you report a problem to technical support. You can do this by phone, email, or through the contact form.

Step 2:

If the cause of the fault cannot be clearly identified, it is important to call in a qualified technician on site to perform the recommended inspection.

Step 3:

If the issue cannot be resolved, the support representative will send the installer a link that allows them to submit an RMA request.

Step 4:

Once our SMARTFOX Support Team receives your fully completed RMA request, we will arrange for the defective device to be picked up.

We're here for you!

Simply send us your inquiry using our contact form.
Our SMARTFOX support team will get back to you as soon as possible