SMARTFOX Installers and Dealers
SMARTFOX Partner
Are you interested in SMARTFOX products and would like to become a listed partner?
As a SMARTFOX partner, you will be added to our list of resellers on our website.
Become a SMARTFOX Partner Today
SMARTFOX Premium Partner
Become a SMARTFOX Premium Partner and enjoy a host of exclusive benefits: increased visibility, more inquiries, direct support, and exclusive training. We’ll also help strengthen your brand through co-branding and prioritized placement with customers.
We're here for you!
Our trained SMARTFOX support team is the perfect point of contact if you need assistance or customized advice. Whether you have questions about our SMARTFOX products or encounter issues while on-site with a client—we’re here for you! Our technical support team is happy to help.
To resolve the issue as quickly as possible and save time, please have the customer’s usernameand corresponding email address ready. You can find this information in the My SMARTFOX web portal.
For end customers:
To ensure quick and efficient processing, please use our contact form for your inquiries.
For dealers and premium partners: Our Techniker Premium Hotline
We are happy to assist you by phone at +43 (0)720/302 555.
All calls from end customers will be billed as working time without exception! (€0.80/min plus VAT)
Support Hotline
You can reach our technical support at:
Monday–Thursday:
9:00 AM–12:00 PM & 1:00 PM–4:00 PM
Friday:
8:00 AM–12:00 PM
Sales Hotline
If you have any questions about our products or an order, our sales team will be happy to assist you:
Monday – Thursday:
8:00 AM – 12:00 PM & 1:00 PM – 5:00 PM
Friday:
8:00 AM – 12:00 PM
+43 (0)720/302 555
Technical Support for Installers
Our technical support team is here to assist you with expertise and dedication! We’re here to answer all your questions and help you with any issues you may have. Our SMARTFOX support team is dedicated to providing you with the best possible assistance so that you can achieve a seamless result. Please have the customer’s username and current email address ready to save valuable time. You can find all this information in our My SMARTFOX web portal.
Our SMARTFOX Support team is available to provide you with the following technical information:
- General Features of the My SMARTFOX Web Portal
- Establishing a connection with energy managers
- Data Analysis Portal (Energy, Power, Voltage, etc.)
- Product-specific information (e.g., heating element control or various charging modes)
- Energy management, hot water supply, e-mobility, and load management
Next-level service quality
We are constantly working to improve and expand our processes and products. Your opinion of our service is therefore very important to us. Your feedback helps us further develop and optimize the quality of our service. We would appreciate it if you could take a moment to complete our survey. Thank you in advance!
Contact us!
Simply send us your inquiry using our contact form.
We will get back to you as soon as possible.
Other ways to contact us
Assistance with technical planning
Do you need help with planning?
Browse our FAQ section— here you’ll find the most frequently asked questions.
Alternatively, our sales team will be happy to assist you in person during business hours:
Consulting for Existing and New Customers
Existing customers
Are you already using SMARTFOX products and need further technical assistance? We’d be happy to assist you personally. Please refer to our user manuals and data sheets in our download section.
New customers
Would you like to use our SMARTFOX products and need further technical assistance? Please refer to our user manuals and data sheets in our download section.
Technical assistance with installation
Are you a plumber in need of on-site assistance?
Our support team is happy to assist you during our business hours: